{"id":428,"date":"2019-10-16T11:58:49","date_gmt":"2019-10-16T11:58:49","guid":{"rendered":"http:\/\/localhost:8000\/?page_id=428"},"modified":"2019-10-16T11:58:49","modified_gmt":"2019-10-16T11:58:49","slug":"support","status":"publish","type":"page","link":"https:\/\/staging03.wordpress.fidelitylife.com\/?page_id=428","title":{"rendered":"Support"},"content":{"rendered":"<section class=\"migrated-section row-0\">\n<div class=\"acf-field stream_0_circles_theme_generated_in_functions\">default<\/div>\n<p><img decoding=\"async\" src=\"https:\/\/staging03.wordpress.fidelitylife.com\/wp-content\/uploads\/2024\/03\/c78cb470-support_header.jpg\" alt=\"stream_0_desktop_image\" class=\"migrated-media id-648535\" style=\"max-width:100%; height:auto;\" \/><\/p>\n<div class=\"acf-field stream_0_style\">style-blue<\/div>\n<div class=\"acf-field stream_0_title\">We&#8217;re here to help<\/div>\n<div class=\"acf-field stream_0_description\">Already have a policy with Fidelity Life?<\/p>\n<p>&nbsp;<\/p>\n<div class=\"promise-button\"><a class=\"site-link button\" style=\"color: #ffffff !important; text-decoration: none; margin-top:30px;\" href=\"https:\/\/fidelitylife.ins-portal.com\/wps\/portal\/!ut\/p\/z1\/hY5NC4JAEIZ_SwePuW9GUt1WD0FKUfRhewmzVTfW3VjXpH-f0CECoznNvPPMwxBGEsJU-hBFaoVWqezmE_PPM4S-F62xmu7DEJvIB6LDDsCIHP8BrFvjR1F096wHoQi2XjAGFmuvF_hyLAkrpL6836XqMp4WhBmec8ON25guLq2913MHDtq2dXNx5VLYpxQ5dzNdOQib2uqKm_rTDmmW6UbZYawLofrMpa4tSfqE5F4luE3kI6aDwQtLYyKh\/dz\/d5\/L2dBISEvZ0FBIS9nQSEh\/\" target=\"_blank\" rel=\"noopener\" onClick=\"(function() { window.dataLayer.push({'event': 'log_in_click', 'cta_text': 'Log In', 'cta_location': 'Support - We\\'re here to help'}) })()\">Log In<\/a><\/div>\n<p><!--&nbsp;\nTo Our Policyholders\nOur thoughts go out to those communities impacted by Hurricane Ida. We understand this is a challenging time. Should you need any assistance with your policy(ies) during this time, please contact our Customer Service Team, <strong>Monday through Friday, at 800.369.3990 from 8 a.m. \u2013 5p.m. CT or by e-mail at <a href=\"mailto:service@fidelitylife.com\">service@fidelitylife.com<\/a><\/strong>.\n\n\n\n<h2 style=\"font-weight: 900; font-size: 22px; line-height: 26px; color: #702f8a;\">Learn how Fidelity Life is responding to the COVID-19 pandemic <a href=\"\/covid-19\/\">here<\/a>.<\/h2>\n\n\n&nbsp;\n--><\/div>\n<div class=\"acf-field stream_0_page\">Default<\/div>\n<\/section>\n<hr\/>\n<section class=\"migrated-section row-1\">\n<div class=\"acf-field stream_1_heading\">Contact Us<\/div>\n<div class=\"acf-field stream_1_circles_theme_generated_in_functions\">default<\/div>\n<div class=\"migrated-grid repeater-features\">\n<div class=\"migrated-card card-0\">\n<div class=\"acf-field stream_1_features_0_title\">Service Request Forms<\/div>\n<div class=\"acf-field stream_1_features_0_use_post_from_blog\">0<\/div>\n<div class=\"acf-field stream_1_features_0_description\">\n<div class=\"column-with-list-button\">\n<p class=\"p1\"><span class=\"s1\"><a href=\"https:\/\/staging03.wordpress.fidelitylife.com\/wp-content\/uploads\/2025\/08\/149e5dbf-service-request-form.pdf\">Name Change<\/a><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><a href=\"https:\/\/staging03.wordpress.fidelitylife.com\/wp-content\/uploads\/2025\/08\/149e5dbf-service-request-form.pdf\">Address Update<\/a><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><a href=\"https:\/\/staging03.wordpress.fidelitylife.com\/wp-content\/uploads\/2025\/08\/149e5dbf-service-request-form.pdf\">Beneficiary Change<\/a><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><a href=\"https:\/\/staging03.wordpress.fidelitylife.com\/wp-content\/uploads\/2025\/08\/c8b75cbe-ownership-change-request-form.pdf?_gl=1*jzi0ar*_gcl_au*NDA4Njc2MjYyLjE3NTI1MDEwNDM.*_ga*MTU4NDc2MzcyNy4xNzUwMjA0OTU3*_ga_HC7SD7X037*czE3NTQ1ODMyNjkkbzYzJGcxJHQxNzU0NTg1OTYzJGo2MCRsMCRoMTQ3NTA0ODE5MA..\">Ownership Change<\/a><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><a href=\"https:\/\/staging03.wordpress.fidelitylife.com\/wp-content\/uploads\/2025\/08\/c2f51a61-loan-withdrawal-surrender-form.pdf\">Loan\/Withdrawal Surrender Form<\/a><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><a href=\"https:\/\/staging03.wordpress.fidelitylife.com\/wp-content\/uploads\/2025\/08\/4215bc2c-premium-payment-options.pdf\">Premium Payment Options<\/a><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><a href=\"https:\/\/staging03.wordpress.fidelitylife.com\/wp-content\/uploads\/2025\/08\/914f4067-assignment-of-policy-as-collateral-security-form.pdf\">Collateral Assignment<\/a><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"migrated-card card-1\">\n<div class=\"acf-field stream_1_features_1_title\">File a Claim<\/div>\n<div class=\"acf-field stream_1_features_1_use_post_from_blog\">0<\/div>\n<div class=\"acf-field stream_1_features_1_description\">\n<h4>Find the claim form that best fits your needs based on your state<\/h4>\n<\/div>\n<p><a href=\"https:\/\/fidelitylife.com\/claim-forms\/\" target=\"\" class=\"acf-link\">Get Started<\/a>\n<\/div>\n<\/div>\n<\/section>\n<hr\/>\n<section class=\"migrated-section row-2\">\n<div class=\"acf-field stream_2_heading\">New Coverage<\/div>\n<div class=\"acf-field stream_2_circles_theme_generated_in_functions\">default<\/div>\n<div class=\"acf-field stream_2_use_alphabetical_index\">0<\/div>\n<div class=\"migrated-grid repeater-list\">\n<div class=\"migrated-card card-0\">\n<div class=\"acf-field stream_2_list_0_title\">How can I talk to someone on the phone?<\/div>\n<div class=\"acf-field stream_2_list_0_content\">You can call our Customer Service Representatives Monday through Friday at <a href=\"tel:8003693990\">800.369.3990<\/a> from\u00a0<strong>8 a.m. to 5 p.m. Central Time CT<\/strong>.<\/div>\n<\/div>\n<div class=\"migrated-card card-1\">\n<div class=\"acf-field stream_2_list_1_title\">How do I make changes to information on my policy (such as name change, address updates, or change of beneficiaries)?<\/div>\n<div class=\"acf-field stream_2_list_1_content\">We make it simple to update your policy information. If you have an online customer account for your established Fidelity Life policy, you can make changes to your personal information (address, email or phone number) yourself.<\/p>\n<p><a href=\"https:\/\/fidelitylife.ins-portal.com\/wps\/portal\/!ut\/p\/z1\/hY5NC4JAEIZ_SwePuW9GUt1WD0FKUfRhewmzVTfW3VjXpH-f0CECoznNvPPMwxBGEsJU-hBFaoVWqezmE_PPM4S-F62xmu7DEJvIB6LDDsCIHP8BrFvjR1F096wHoQi2XjAGFmuvF_hyLAkrpL6836XqMp4WhBmec8ON25guLq2913MHDtq2dXNx5VLYpxQ5dzNdOQib2uqKm_rTDmmW6UbZYawLofrMpa4tSfqE5F4luE3kI6aDwQtLYyKh\/dz\/d5\/L2dBISEvZ0FBIS9nQSEh\/\" target=\"_blank\" rel=\"noopener\">Log in to or register for your Customer Account<\/a>.<\/p>\n<p>If your policy has been recently approved, please allow a few business days for your policy information to be accessible through our secured website.<\/p>\n<p>If you don&#8217;t have an online account, please download the <a href=\"https:\/\/storage.googleapis.com\/fidelitylife-production\/uploads\/2020\/01\/60d2a949-servicerequestform.pdf\" target=\"_blank\" rel=\"noopener\">Fidelity Life &#8211; Service Request Form<\/a> and submit a completed form to us.<\/p>\n<p>Any questions?\u00a0Please call our Customer Service team at <a href=\"tel:8003693990\" target=\"_blank\" rel=\"noopener\">800.369.3990<\/a>, Monday through Friday from 8 a.m. &#8211; 5 p.m. CT.<\/div>\n<\/div>\n<div class=\"migrated-card card-2\">\n<div class=\"acf-field stream_2_list_2_title\">How do I change the policy owner designation on my policy?<\/div>\n<div class=\"acf-field stream_2_list_2_content\">You can change the owner on our online customer account center or complete the <a href=\"https:\/\/storage.googleapis.com\/fidelitylife-production\/uploads\/2020\/01\/19d00f4b-ownershipchangerequestform.pdf\" target=\"_blank\" rel=\"noopener\">Fidelity Life &#8211; Ownership Change Request Form<\/a> and submit it to us to make make this update to your policy.<\/p>\n<p>Any questions? Please call our Customer Service team at <a href=\"tel:8003693990\">800.369.3990<\/a>, Monday through Friday from 8 a.m. &#8211; 5 p.m. CT.<\/div>\n<\/div>\n<div class=\"migrated-card card-3\">\n<div class=\"acf-field stream_2_list_3_title\">If I\u2019m married, do I need spousal consent to make changes to my policy?<\/div>\n<div class=\"acf-field stream_2_list_3_content\">First, check your policy or contact your agent or customer service representatives to confirm any requirements.<\/p>\n<p>If you are a resident in a community property state (AZ, CA, ID, LA, NV, NM, TX, WA or WI), all policy benefit changes do require spousal consent. If you live in one of those locations, or it\u2019s a requirement in your policy, we will need a spouse&#8217;s signature to process policy changes.<\/p>\n<p>If you have any questions, please call our Fidelity Life Customer Service team at <a href=\"tel:8003693990\">800.369.3990<\/a>, Monday through Friday from 8 a.m. &#8211; 5 p.m. CT.<\/div>\n<\/div>\n<div class=\"migrated-card card-4\">\n<div class=\"acf-field stream_2_list_4_title\">How do I request a loan, partial withdrawal, surrender or dividend option change on my policy?<\/div>\n<div class=\"acf-field stream_2_list_4_content\">You will need to complete our <a href=\"https:\/\/storage.googleapis.com\/fidelitylife-production\/uploads\/2020\/01\/19d00f4b-loanwithdrawal.pdf\" target=\"_blank\" rel=\"noopener\">Loan\/Withdrawal Surrender Form<\/a>\u00a0and submit it to us.<\/p>\n<p>The policy packet should be returned with a surrender request or the policy owner must destroy the policy.<\/p>\n<p>If you\u2019re the policyholder and reside in a community property state (AZ, CA, ID, LA, NV, NM, TX, WA or WI), your spouse\u2019s signature is required.<\/p>\n<p>Please note: Fidelity Life Association will not accept emails or phone calls to surrender, cancel or request a free look period on a policy since we would not be able to verify the identification of the sender or the caller.<\/p><\/div>\n<\/div>\n<div class=\"migrated-card card-5\">\n<div class=\"acf-field stream_2_list_5_title\">How do I collaterally assign my policy?<\/div>\n<div class=\"acf-field stream_2_list_5_content\">You will need to complete the <a href=\"https:\/\/staging03.wordpress.fidelitylife.com\/wp-content\/uploads\/2024\/11\/7de541a8-assignment-of-policy-as-collateral-security_v.11.24.pdf\" target=\"_blank\" rel=\"noopener\">Fidelity Life &#8211; Assignment of Policy as Collateral Security Form<\/a>\u00a0and submit it to us to make this change.<\/p>\n<p>Any questions? Please call our Fidelity Life Customer Service team at <a href=\"tel:8003693990\">800.369.3990<\/a>, Monday through Friday from 8 a.m. &#8211; 5 p.m. CT.<\/div>\n<\/div>\n<div class=\"migrated-card card-6\">\n<div class=\"acf-field stream_2_list_6_title\">How do I change the way that I pay my premiums, such as change of bank account information or change of credit card information?<\/div>\n<div class=\"acf-field stream_2_list_6_content\">If you have an existing credit card on file for recurring payments and want to change to a different one, or if you have a recurring electronic funds transfer set up with one bank account number (but want to use a different bank account number), you should be able to make some of those updates yourself online through your <a href=\"https:\/\/fidelitylife.ins-portal.com\/wps\/portal\/!ut\/p\/z1\/hY5NC4JAEIZ_SwePuW9GUt1WD0FKUfRhewmzVTfW3VjXpH-f0CECoznNvPPMwxBGEsJU-hBFaoVWqezmE_PPM4S-F62xmu7DEJvIB6LDDsCIHP8BrFvjR1F096wHoQi2XjAGFmuvF_hyLAkrpL6836XqMp4WhBmec8ON25guLq2913MHDtq2dXNx5VLYpxQ5dzNdOQib2uqKm_rTDmmW6UbZYawLofrMpa4tSfqE5F4luE3kI6aDwQtLYyKh\/dz\/d5\/L2dBISEvZ0FBIS9nQSEh\/\" target=\"_blank\" rel=\"noopener\">Customer Account<\/a>.<\/p>\n<p>You can download our <a href=\"https:\/\/storage.googleapis.com\/fidelitylife-production\/uploads\/2020\/01\/60d2a949-premium-payment-customer-service-form-09_25__2015.pdf\" target=\"_blank\" rel=\"noopener\">Premium Payment Option Form<\/a>\u00a0and submit it to us to make this change in your account.<\/p>\n<p>Any questions? Please call our Fidelity Life Customer Service team at <a href=\"tel:8003693990\">800.369.3990<\/a>, Monday through Friday from 8 a.m. &#8211; 5 p.m. CT.<\/div>\n<\/div>\n<div class=\"migrated-card card-7\">\n<div class=\"acf-field stream_2_list_7_title\">Do you accept credit or debit cards?<\/div>\n<div class=\"acf-field stream_2_list_7_content\">Fidelity Life Association accepts Visa, MasterCard, Discover, and American Express credit and debit cards. Monthly, quarterly, semiannual, and annual policy payment options are available with either option. Should you need to make an immediate or interim payment, you can also choose to use your credit or debit card for a one-time payment. Please note that pre-paid credit cards may be declined.<\/p>\n<p>The policy payment will draft on the evening of the designated bill\/draft date. However, it may take an additional 1 to 3 business days for the withdrawal to appear in your financial institution account. We do not send billing reminders on policies using credit\/debit cards for premium payments.<\/p>\n<p>If you have an existing credit card on file for recurring payments and want to change to a different one, you should be able to make that update yourself online through your <a href=\"https:\/\/fidelitylife.ins-portal.com\/wps\/portal\/!ut\/p\/z1\/hY5NC4JAEIZ_SwePuW9GUt1WD0FKUfRhewmzVTfW3VjXpH-f0CECoznNvPPMwxBGEsJU-hBFaoVWqezmE_PPM4S-F62xmu7DEJvIB6LDDsCIHP8BrFvjR1F096wHoQi2XjAGFmuvF_hyLAkrpL6836XqMp4WhBmec8ON25guLq2913MHDtq2dXNx5VLYpxQ5dzNdOQib2uqKm_rTDmmW6UbZYawLofrMpa4tSfqE5F4luE3kI6aDwQtLYyKh\/dz\/d5\/L2dBISEvZ0FBIS9nQSEh\/\" target=\"_blank\" rel=\"noopener\">Customer Account<\/a>.<\/p>\n<p>If you have any updates or changes to your credit or debit card billing, please call our Fidelity Life Customer Service team for assistance Monday through Friday at <a href=\"tel:8003693990\">800.369.3990<\/a> from 8 a.m. to 5 p.m. CT.<\/div>\n<\/div>\n<div class=\"migrated-card card-8\">\n<div class=\"acf-field stream_2_list_8_title\">My credit card payment got declined. What should I do?  <\/div>\n<div class=\"acf-field stream_2_list_8_content\">\n<p style=\"font-weight: 400;\">The Credit\/Debit Card on file will retry for 28 days, if funds are available on any given day during that time, the payment will clear and post. However ,should you need to update your payment information you may update your Credit\/Debit Card via the Customer Portal, you will need to be a Registered user.<\/p>\n<p style=\"font-weight: 400;\"><a href=\"https:\/\/links.us1.defend.egress.com\/Warning?crId=6883a195a427794e1c31f64a&amp;Domain=fidelitylife.com&amp;Threat=eNpzrShJLcpLzAEADmkDRA%3D%3D&amp;Lang=en&amp;Base64Url=eNolyUlygkAAQNGz5ADYzJHsBLoFBQSRyQ2FAgGlpYFmkNPHqqx-_XoVpWT4AaCs86Kp6bupy2JTvwaGtD3Nms29xWAmA_hf8DVSQMDKgSqRHE087KB5Tf25cMdI2QeUi3QWHYPyXBUzXsNLGQnhIyYGU7Ia1Nr15Uyua8-LuofDIWAqFWVtGHXFimH6AdFnkMwvePzW4WEyVdnS9UEzDXer9mh6nDnEKvJstF7Nx4_dHuFxQmn1tnbPnljyVpDjziZiVKm4uG9PDi_9jlbHK5xgGzrt-Dx2Fim0ErJ4Ur46-cmrb_zYHXHaX3SMIzm4XZNsttqyt0kmUr_soITEZoTC05QzffaolbyPFchXkEvA4nPV9OF0ZdGnysvzYQX-AIeRcNo%3D&amp;@OriginalLink=fidelitylife.ins-portal.com\">Log in to or register for your Customer Account<\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"migrated-card card-9\">\n<div class=\"acf-field stream_2_list_9_title\">Can I set up an Electronic Fund Transfer (EFT, ACH or Bank Draft)?<\/div>\n<div class=\"acf-field stream_2_list_9_content\">Yes. If you are the policy owner, you can set up an electronic funds withdrawal from your checking or savings account. Monthly, quarterly, semi-annual and annual policy payment options are available.<\/p>\n<p>If you have an existing recurring electronic funds transfer set up with one bank account number but want to use a different bank account number, you should be able to make that update yourself online through your <a href=\"https:\/\/fidelitylife.ins-portal.com\/wps\/portal\/!ut\/p\/z1\/hY5NC4JAEIZ_SwePuW9GUt1WD0FKUfRhewmzVTfW3VjXpH-f0CECoznNvPPMwxBGEsJU-hBFaoVWqezmE_PPM4S-F62xmu7DEJvIB6LDDsCIHP8BrFvjR1F096wHoQi2XjAGFmuvF_hyLAkrpL6836XqMp4WhBmec8ON25guLq2913MHDtq2dXNx5VLYpxQ5dzNdOQib2uqKm_rTDmmW6UbZYawLofrMpa4tSfqE5F4luE3kI6aDwQtLYyKh\/dz\/d5\/L2dBISEvZ0FBIS9nQSEh\/\" target=\"_blank\" rel=\"noopener\">Customer Account<\/a>.<\/p>\n<p>Simply download a <a href=\"https:\/\/storage.googleapis.com\/fidelitylife-production\/uploads\/2020\/01\/60d2a949-premium-payment-customer-service-form-09_25__2015.pdf\" target=\"_blank\" rel=\"noopener\">Premium Payment Option Form<\/a>, complete and submit it. You could also provide a signed letter of instruction to do this with a voided check.<\/p>\n<p>The policy payment will draft on the evening of the designated bill\/draft date. However, it may take an additional 1-3 business days for the withdrawal to appear in your bank or other financial institution account.<\/p>\n<p>Any questions? Please call our Fidelity Life Customer Service team at <a href=\"tel:8003693990\">800.369.3990<\/a>, Monday through Friday from 8 a.m. &#8211; 5 p.m. CT.<\/div>\n<\/div>\n<div class=\"migrated-card card-10\">\n<div class=\"acf-field stream_2_list_10_title\">My policy has lapsed, and I want to reinstate the coverage. How can I do this?<\/div>\n<div class=\"acf-field stream_2_list_10_content\">Please contact Fidelity Life Customer Service by email at <a href=\"mailto:service@fidelitylife.com\">service@fidelitylife.com<\/a> or call our Customer Support team at <a href=\"tel:8003693990\">800.369.3990<\/a>, Monday through Friday from 8 a.m. &#8211; 5 p.m. CT.<\/div>\n<\/div>\n<div class=\"migrated-card card-11\">\n<div class=\"acf-field stream_2_list_11_title\">Can I apply for a Fidelity Life policy or secure a quote, or purchase online?<\/div>\n<div class=\"acf-field stream_2_list_11_content\">Some products are available for purchase online, and more will be available over time.<\/p>\n<p>You can <a href=\"#get-quote\">start the process<\/a> to calculate your coverage needs, get a quote, and apply.<\/p>\n<p>If your chosen product is available online, you can complete your purchase.<\/p>\n<p>If you want to speak to an agent or your chosen product is not yet available online, we market our products through a national network of agents.<\/p>\n<p>For a referral to an agent, please email <a href=\"mailto:sales@FidelityLife.com\" target=\"_blank\" rel=\"noopener\">sales@FidelityLife.com<\/a> or call <a href=\"tel:8004826616\">800.482.6616<\/a>, Option 4. Agents are available:<br \/>\nMonday \u2013 Thursday: 7:00 AM to 9:00 PM CST<br \/>\nFriday: 7:00 AM to 8:00 PM CST<br \/>\nSaturday \u2013 Sunday: 8:00 AM to 5:00 PM CST<\/p>\n<p><em>**Not all life insurance products are available in all states. Fidelity Life Association is licensed in all states and the District of Columbia, except for Wyoming and New York. Our NAIC number is 63290.<\/em><\/div>\n<\/div>\n<div class=\"migrated-card card-12\">\n<div class=\"acf-field stream_2_list_12_title\">I lost my policy. Can you provide me with a certificate of coverage?<\/div>\n<div class=\"acf-field stream_2_list_12_content\">We&#8217;d be happy to help. Please contact Fidelity Life Customer Service by email at <a href=\"mailto:service@fidelitylife.com\">service@fidelitylife.com<\/a> or call us at <a href=\"tel:8003693990\">800.369.3990<\/a>, Monday through Friday from 8 a.m. &#8211; 5 p.m. CT.<\/div>\n<\/div>\n<div class=\"migrated-card card-13\">\n<div class=\"acf-field stream_2_list_13_title\">I have a rider benefit on my policy and would like to have it removed. How can I do this?<\/div>\n<div class=\"acf-field stream_2_list_13_content\">We&#8217;d be happy to help. Please contact our Fidelity Life Customer Service team via email at <a href=\"mailto:service@fidelitylife.com\" target=\"_blank\" rel=\"noopener\">service@fidelitylife.com<\/a> or call them at <a href=\"tel:8003693990\">800.369.3990<\/a>, Monday through Friday from 8 a.m. &#8211; 5 p.m. CST.<\/div>\n<\/div>\n<div class=\"migrated-card card-14\">\n<div class=\"acf-field stream_2_list_14_title\">How can I discuss worksite &#038; sponsored benefits?<\/div>\n<div class=\"acf-field stream_2_list_14_content\">For people who purchased their Fidelity Life coverage through an employer, group or association membership.<\/p>\n<p><strong>Customer<\/strong><br \/>\nPlease contact your company&#8217;s HR Department.<\/p>\n<p><strong>Plan Sponsor<\/strong><br \/>\nContact Vision Financial at <a href=\"tel:8773523303\">877.352.3303<\/a>.<strong><br \/>\n<\/strong><\/div>\n<\/div>\n<div class=\"migrated-card card-15\">\n<div class=\"acf-field stream_2_list_15_title\">What is a 30-day, free look period for my policy? How do I request one?<\/div>\n<div class=\"acf-field stream_2_list_15_content\">At Fidelity Life Association, we want you to be satisfied with your policy. A free look period is a designated time during which the policy owner is able to conduct a more in-depth review of your insurance policy.<\/p>\n<p>During this timeframe, you can ask your agent important questions that you may not have originally considered, get more clarity about the details of the terms and conditions, and better ensure it meets your needs.<\/p>\n<p>The policy owner may, within 30 days after it is delivered, return the policy to our Home Office or to the agent who sold the policy and receive a full refund of any premiums and fees that have been paid to us.<\/p>\n<p>Once returned, the policy will be void from its beginning. If a policy was destroyed or lost, the policy owner should send a letter of instruction requesting the free-look period.<\/p>\n<p>Both methods require the signature of the policy owner along with a current date. If you\u2019re the policyholder and reside in a community property state (AZ, CA, ID, LA, NV, NM, TX, WA or WI) your spouse\u2019s signature is required.<\/p>\n<p>If you have any questions, please contact our Fidelity Life Customer Service team via email at <a href=\"mailto:service@fidelitylife.com\" target=\"_blank\" rel=\"noopener\">service@fidelitylife.com<\/a> or call them at <a href=\"tel:8003693990\">800.369.3990<\/a>, Monday through Friday from 8 a.m. &#8211; 5 p.m. CT.<\/div>\n<\/div>\n<div class=\"migrated-card card-16\">\n<div class=\"acf-field stream_2_list_16_title\">How do I cancel my policy coverage?<\/div>\n<div class=\"acf-field stream_2_list_16_content\">You can cancel your policy by submitting a written, dated, and signed request to the Fidelity Life Customer Service team.<\/p>\n<p>The policy packet should be returned with a cancellation request, or you must destroy the policy. If you are the policyholder and reside in a community property state (AZ, CA, ID, LA, NV, NM, TX, WA or WI), your spouse\u2019s signature is required.<\/p>\n<p>If you have any questions, please contact our Fidelity Life Customer Service team via email at <a href=\"mailto:service@fidelitylife.com\" target=\"_blank\" rel=\"noopener\">service@fidelitylife.com<\/a> or call them at <a href=\"tel:8003693990\">800.369.3990<\/a>, Monday through Friday from 8 a.m. &#8211; 5 p.m. CT.<\/div>\n<\/div>\n<div class=\"migrated-card card-17\">\n<div class=\"acf-field stream_2_list_17_title\">Why am I asked to return or destroy my policy if I am requesting to cancel, use the free look option or surrender my policy?<\/div>\n<div class=\"acf-field stream_2_list_17_content\">If the policy is not destroyed or returned at the time of cancellation, surrender or at the time of a free-look, and the insured passes away, the policyholder\u2019s beneficiaries may find the policy packet in the insured\u2019s personal effects and believe they can make a death claim.<\/p>\n<p>Any questions? Please call our Fidelity Life Customer Service team at <a href=\"tel:8003693990\">800.369.3990<\/a>, Monday through Friday from 8 a.m. &#8211; 5 p.m. CT.<\/div>\n<\/div>\n<div class=\"migrated-card card-18\">\n<div class=\"acf-field stream_2_list_18_title\">Can I receive a direct bill for my policy premium payment?<\/div>\n<div class=\"acf-field stream_2_list_18_content\">Yes. Direct billing can occur on a quarterly, semiannual or annual basis if that\u2019s what the payer (the person paying for the policy) prefers. Once the policy is in force (active), the payer or agent may request a change to the direct bill option.<\/p>\n<p>Please note, we do not offer a monthly direct bill option. If you have any questions, please call our Fidelity Life Customer Service team at <a href=\"tel:8003693990\">800.369.3990<\/a>, Monday through Friday from 8 a.m. &#8211; 5 p.m. CT.<\/div>\n<\/div>\n<div class=\"migrated-card card-19\">\n<div class=\"acf-field stream_2_list_19_title\">Why is my monthly premium amount greater than the annual premium divided by 12 months?<\/div>\n<div class=\"acf-field stream_2_list_19_content\">Paying for your policy annually is the least expensive option. All other payment frequency options (monthly, quarterly and semi-annual) have a small administrative fee added to the premium payment amount.<\/p>\n<p>Please refer to your policy for more details.\u00a0If you have any questions, please call our Fidelity Life Customer Service team at <a href=\"tel:8003693990\">800.369.3990<\/a>, Monday through Friday from 8 a.m. &#8211; 5 p.m. CT.<\/div>\n<\/div>\n<div class=\"migrated-card card-20\">\n<div class=\"acf-field stream_2_list_20_title\">What if I want to mail my policy premium payments directly?<\/div>\n<div class=\"acf-field stream_2_list_20_content\">You can send your payments with your policy account reference to:<br \/>\nFidelity Life Association<br \/>\n75 Remittance Drive, Suite 6431<br \/>\nChicago, IL 60675-6431<\/div>\n<\/div>\n<div class=\"migrated-card card-21\">\n<div class=\"acf-field stream_2_list_21_title\">When do you send my premium billing notice?<\/div>\n<div class=\"acf-field stream_2_list_21_content\">For policies on direct billing, billing notices are sent 21 days in advance of the premium payment due date. If you miss a payment, a reminder notice is sent 10 days after your initial due date.<\/div>\n<\/div>\n<div class=\"migrated-card card-22\">\n<div class=\"acf-field stream_2_list_22_title\">How do I submit a claim?<\/div>\n<div class=\"acf-field stream_2_list_22_content\">A beneficiary, or someone acting on their behalf, can access the appropriate state <a href=\"\/claim-forms\/\">Claim Form<\/a>.<\/p>\n<p>Submit a completed form\u00a0by mail, with a certified death certificate, to our Customer Service team.<\/p>\n<p>Should you have any questions, please contact our Fidelity Life Customer Service team for assistance Monday through Friday at <a href=\"tel:8003693990\">800.369.3990<\/a> from 8 a.m. to 5 p.m. CT.<\/div>\n<\/div>\n<div class=\"migrated-card card-23\">\n<div class=\"acf-field stream_2_list_23_title\">How can I send an email?<\/div>\n<div class=\"acf-field stream_2_list_23_content\">To contact us by email, please send your message to <a href=\"mailto:service@fidelitylife.com\">service@fidelitylife.com<\/a>.<\/div>\n<\/div>\n<div class=\"migrated-card card-24\">\n<div class=\"acf-field stream_2_list_24_title\">How can I send a letter or package?<\/div>\n<div class=\"acf-field stream_2_list_24_content\"><strong>General written correspondence can be mailed to:<br \/>\nFidelity Life Association<br \/>\n<\/strong>P.O. Box 5030<strong><br \/>\n<\/strong>Des Plaines, IL 60017<\/p>\n<p><strong>For overnight deliveries, our office address is:<br \/>\nFidelity Life Association<br \/>\n<\/strong>1350 E Touhy Ave., Suite 205W<br \/>\nDes Plaines, IL 60018<\/p>\n<p>For any mailed requests, please include the policy owner\u2019s name, insured&#8217;s name, policy number and contact information.<\/p>\n<p>Please note, our Fidelity Life Association Customer Service Representatives can only provide policy information over the phone to policy owners or someone the policy owner has designated (with written permission noted in the policy holder\u2019s account) to receive information.<\/p><\/div>\n<\/div>\n<div class=\"migrated-card card-25\">\n<div class=\"acf-field stream_2_list_25_title\">How can I unsubscribe?<\/div>\n<div class=\"acf-field stream_2_list_25_content\">If you wish to unsubscribe or opt-out from receiving any future offers or marketing emails, you can review the <a href=\"https:\/\/storage.googleapis.com\/fidelitylife-production\/uploads\/2020\/01\/609393e4-howtooptout.pdf\" target=\"_blank\" rel=\"noopener\">How to Opt-Out form<\/a> or simply <a href=\"https:\/\/www.optout-cnnf.net\/o-cnnf-z49-6d4de0a27dfdb08b0cebb9a826696985\" target=\"_blank\" rel=\"noopener\">click this link to unsubscribe<\/a>.<\/div>\n<\/div>\n<\/div>\n<\/section>\n<hr\/>\n<section class=\"migrated-section row-3\">\n<div class=\"acf-field stream_3_heading\">Policy Questions and Policy Changes<\/div>\n<div class=\"acf-field stream_3_circles_theme_generated_in_functions\">theme_7<\/div>\n<div class=\"acf-field stream_3_style\">info-grey<\/div>\n<p><img decoding=\"async\" src=\"https:\/\/assets.fidelitylife.com\/uploads\/2019\/10\/icon-mail.svg\" alt=\"stream_3_icon\" class=\"migrated-media id-479\" style=\"max-width:100%; height:auto;\" \/><\/p>\n<div class=\"acf-field stream_3_small_icon_holder\">1<\/div>\n<div class=\"acf-field stream_3_title\">Contact Us<\/div>\n<div class=\"acf-field stream_3_content\">Already have a policy with Fidelity Life Association? Please <a href=\"https:\/\/fidelitylife.ins-portal.com\/wps\/portal\/!ut\/p\/z1\/hY5NC4JAEIZ_SwePuW9GUt1WD0FKUfRhewmzVTfW3VjXpH-f0CECoznNvPPMwxBGEsJU-hBFaoVWqezmE_PPM4S-F62xmu7DEJvIB6LDDsCIHP8BrFvjR1F096wHoQi2XjAGFmuvF_hyLAkrpL6836XqMp4WhBmec8ON25guLq2913MHDtq2dXNx5VLYpxQ5dzNdOQib2uqKm_rTDmmW6UbZYawLofrMpa4tSfqE5F4luE3kI6aDwQtLYyKh\/dz\/d5\/L2dBISEvZ0FBIS9nQSEh\/\" target=\"_blank\" rel=\"noopener\">Login<\/a>.<\/div>\n<\/section>\n<hr\/>\n<section class=\"migrated-section row-4\">\n<div class=\"acf-field stream_4_heading\">Premium Payments and Billing Information<\/div>\n<div class=\"acf-field stream_4_info\"><strong>Fidelity Life Office<\/strong><br \/>\n1350 E Touhy Ave., Suite 205W<br \/>\nDes Plaines, IL 60018<br \/>\n<a href=\"tel:8004826616\">(800) 482-6616<\/a><br \/>\n<a href=\"mailto:info@fidelitylife.com\" target=\"_blank\" rel=\"noopener\">info@fidelitylife.com<\/a><\/div>\n<\/section>\n<hr\/>\n<section class=\"migrated-section row-5\">\n<div class=\"acf-field stream_5_heading\">Premium Payment Options and Frequency<\/div>\n<\/section>\n<hr\/>\n<section class=\"migrated-section row-6\">\n<div class=\"acf-field stream_6_heading\">Death Claims<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>default style-blue We&#8217;re here to help Already have a policy with Fidelity Life? &nbsp; Log In Default Contact Us default Service Request Forms 0 Name Change Address Update Beneficiary Change Ownership Change Loan\/Withdrawal Surrender Form Premium Payment Options Collateral Assignment File a Claim 0 Find the claim form that best fits your needs based on [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-428","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Policy &amp; Customer Support - Contact Us Today | Fidelity Life<\/title>\n<meta name=\"description\" content=\"Already have a life insurance policy with Fidelity Life, or need to get in contact with us? 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